Shipping policy

1. GENERAL

  1. This website with the URL of www.navinmart.com ("Website/Site") is operated by J. B. Digicommerce Pvt. Ltd. ("We/Our/Us").
  2. We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy ("Policy").
  3. Currently, We do deliver the products to specific parts of India subject to the provisions of Local Delivery of this Policy.
  4. You are advised to read Our Terms and Conditions along with this Policy at the following link: www.navinmart.com/terms-of-use.
  5. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
  6. The following currency is used on this Website: Indian Rupees (INR).
  7. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.
  8. We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.
  9. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.


2. DEFINITIONS

  1. "Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
  2. "Website" - means this website with the URL: www.navinmart.com.


3. COST OF SHIPPING

  1. Shipping charges are applied at the check-out window along with the total price of the goods. Shipping charges may vary. Certain products may attract shipping charges whereas certain products will be delivered free of cost. It shall be the responsibility of the customer to verify shipping charges applicable on the delivery of purchased products.
  2. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.


4. SHIPPING UPDATES

  1. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: SMS and WhatsApp.

 

5. HANDLING TIME

  1. It usually takes 3-4 working days to process and dispatch the products once the order is placed with us.
  2. We strive to process and dispatch your products as soon as possible.


6. TIME FOR SHIPPING

  1. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.
  2. The delivery time is indicative and can vary due to external factors.


7. LOCAL DELIVERY

  1. Subject to availability, We provide instant local delivery service to certain areas.
  2. The local delivery service is usually done within one to two working days from the time of order confirmation.
  3. Currently, the following areas are covered under Our local delivery area:
    1. Surat City
  4. We reserve the right to change the local coverage area without any notice to the users and users are advised to check this Policy for any updates.


8. INTERNATIONAL SHIPPING

Currently, We do not deliver to locations outside India.


9. OTHER RULES

  1. The shipping address cannot be changed once the order has been placed on the Website.
  2. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
  3. The Cash on delivery option is available for certain categories of products.
  4. At the time of payment, the customer will have the following options to make the payment: Debit Card, Credit Card, Net Banking, UPI, Payment Wallets.
  5. Partial refunds will not be entertained.
  6. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.

 

10. RESTRICTIONS

Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.


11. MISSING OR LOST PACKAGES

  1. If the products are lost during transit, we will offer a free reshipment or a refund.
  2. If the order is not delivered within the estimated time, the customer can request for a refund.


12. WRONG OR INCOMPLETE ADDRESS

  1. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
  2. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

13. YOUR DATA

The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: navinmart.com/privacy-policy.


14. CHANGES TO THIS POLICY

  1. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
  2. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.


15. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.


16. CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: info@navinmart.com